FAQs

We've compiled a list of the most commonly asked questions that we receive from customers. If you have a question that isn't covered in the list below, please use the email at the bottom of the page to let us know.

General Questions

  • What is the Average Payment Plan?

    You can reduce the fluctuations of your monthly gas bill and make budgeting easy by registering for our Average Payment Plan. The Average Payment Plan is based on a 12-month rolling average of your natural gas bill. This is a way to reduce the volatility of seasonal energy expenses by spreading out the cost throughout the year.


    Learn More

  • How do I read my bill?

    We want to make it easy for you to understand the charges that appear on your bill. We created a dedicated page that provides detailed explanations on how your bill is calculated.


    How to Read Your Bill

  • How can I lower my bill?

    We have a number of energy savings tips on our "Save Money" page.


    View Energy Tips

  • How do I report an outage?

    To report an outage, you can use the contact link below to schedule an appointment or speak to us. Our normal business hours are: Monday - Friday. 7:00 AM - 7:00 PM CST.


    Contact Us

  • What do I do if I smell gas?
    To report a natural gas odor or emergency, leave the area immediately and then call 911 and 888‑482‑4950.