Care should be taken that nothing obstructs a heater’s air intake and that vents and flues are intact and unblocked to avoid the potential of carbon monoxide (CO) poisoning. Kansas Gas Service recommends customers have a qualified contractor inspect heating and cooling equipment annually and also install and maintain carbon monoxide detectors according to manufacturer’s instructions. If you suspect the presence of carbon monoxide, leave the area immediately and call 911. Read these helpful tips for avoiding CO in your home.
Save Energy and Money
In spite of the cold, customers can reduce the impact of the weather on their bills with some conservation steps:
You may also sign up for the Average Payment Plan, which reduces the fluctuations in your bill amount each month by spreading your natural gas expenses throughout the year.
Most of our meters are located above ground along property lines or in the utility easement. Visit the How to Read Your Meter page to learn the basics on meter reading and reporting.
We have a dedicated page on understanding your bill. You can view it here.
Keeping our customers and our communities safe is important to Kansas Gas Service. To help you avoid being the victim of fraudulent activities, we've provided information below.
It is important to always remember:
Be wary of giving personal information over the phone.
Never provide your Social Security Number, credit card number or banking information to anyone requesting it over the phone or at your home unless you initiated the contact and feel confident with whom you are speaking.
Use your own personal information.
Always pay your bills with your own personal information; never pay your bills with information that is not your own.
Do your research.
If you receive a call claiming to be your utility company and feel pressured for immediate payment or personal information, hang up the phone and call the customer service number on your utility bill.
Beware of the door-to-door sales approach.
Never allow anyone into your home to check electrical wiring, natural gas pipes or appliances unless you scheduled an appointment or reported a utility problem. Always ask utility employees for proper identification.
If you already have provided information to someone claiming to offer this service, contact your bank immediately. Also contact the three national credit bureaus - Equifax, Experian, and TransUnion and request a notation made on your account so that it doesn't impact your credit rating.
Share this information with friends and family so they do not become victims. The elderly are common victims of this type of scam, but anyone who pays a utility bill is a potential victim.
*Source: Better Business Bureau