Resources & Updates

*** 2/22/21 Curtailment Update ***

Kansas Gas Service (KGS) hereby notifies all customers that the KGS Curtailment in effect since February 15, 2021 is lifted as of Tuesday, February 23, 2021 at 9:00 a.m. The lifting of the Curtailment permits you, at your discretion, to resume normal operations.

Kansas Gas Service (KGS) hereby notifies all customers that the KGS Operational Flow Order (OFO) in effect since February 11, 2021 is lifted as of Tuesday, February 23, 2021 at 9:00 a.m. as well.

*** 2/21/21 System-Wide Curtailment Update ***

Below is a formal notice of the amendment of the curtailment that is still in place. The amendment allows our customers to increase volumes to match their nomination.

In summary:
  • All nominations need to match gas volumes and be communicated to KGS.
  • No imbalances may be used.
  • We are still evaluating imbalances and potential penalties. 

We appreciate your patience as we continue to work out of this situation. We will post ongoing updates to this page. Thank you.

*** Saturday, February 20, 2021 - Kansas Gas Service System-Wide Curtailment Update ***

WHAT IS THE STATUS OF CURTAILMENTS?

Kansas Gas Service is diligently working to safely return to normal operations.
We continue to encourage all residential and small use customers who were not curtailed to continue their conservation efforts.

DO I NEED TO CALL YOU?

No. We are actively reaching out to our larger customers, in the order of the Priority established in the Company's tariff and General Terms and Conditions, to discuss the steps required to safely bring each customer class back on the system in a manner that avoids further service interruptions.

WHEN AM I GOING TO HEAR FROM YOU?

We have all hands on deck making outgoing calls to our transport customers throughout the day today. We may be slow to answer incoming calls, so it is better to wait for our call.

CAN I BEGIN PURCHASING AND NOMINATING GAS?

Yes. HOWEVER, until we have spoken with you, you are to remain in plant protection mode. We are carefully watching the natural gas system's response and we will be contacting you with more information.

WHAT SHOULD I BE DOING?

Monitor your email.
Touch base with your marketer.

Current curtailment efforts must continue until further notice. Kansas Gas Service will continue to evaluate natural gas supply and provide additional communication as soon as updates become available.  Any additional updates will be posted to this site.

Curtailment does not apply to residential homes, municipalities, schools, hospitals, health care facilities, hotels or lodging facilities, grocery stores, universities, colleges, churches, public safety buildings, multi-family dwellings and apartments, for uses other than electric generation. 

Given the historic nature of this weather, it will take all of us to avoid a large outage situation caused by loss of pressure. Below you will find answers that explain why there is such a great need for energy conservation and what steps we are taking to prevent any loss of service.  

Why has this weather caused so many problems?

Due to the unprecedented, historically low temperatures over an extended period, we are seeing much higher natural gas use coupled with supply issues. As of this morning, our suppliers of natural gas are experiencing freezing gas wells due to the duration of the extreme cold. This is impacting the amount of gas they are able to provide to us.

Are you experiencing natural gas outages? 

At this time, our system has experienced very few outages.. However, with below freezing temperatures forecast through the end of the week, we are planning for shortages and putting measures in place to keep gas service to our residential and human needs customers . That’s why we are asking for your help.

Our gas supply team is closely monitoring the weather and load forecast. Additionally, we are monitoring pipeline notices and are in communication with upstream pipeline providers on the status of their operations.

Kansas Gas Service has directed non-residential transportation customers to curtail in order to conserve gas for residential and human needs customers.  Following our regulatory obligations under our curtailment plan, an initial critical step is to take measures to seek assistance from our large commercial and industrial and transport customers to help avoid disruptions. 

Large-use customers can play an important and pivotal role in helping the community avert a disruption in service.

Large-use customers must do the following:

  • Switch to an alternate or back-up fuel source, if possible; or
  • Place your facility in plant protection mode or idle mode; or
  • Limit gas usage to the facility’s minimum system requirements necessary to prevent freezing of pipes and protection of equipment and/or facility; or
  • Other efforts to reduce their natural gas usage to the extent possible and necessary until notified in order to prioritize the service to human needs customers.
  • Additional curtailments may be required and will be communicated as needed.
The following links will help answer many of the questions and provide updates on the severe cold weather Kansas is currently experiencing:

Have questions or need to contact us? Email us at KGSWinter2021@onegas.com.

For loss of service or emergency, please contact 800-485-4950.