Extreme care should be taken when removing ice or snow from such vents. When possible, use a broom instead of a shovel to avoid damage, and never stand or climb on unsafe ground or surfaces to reach vents.
Kansas Gas Service takes appropriate steps following significant seismic activity. An evaluation is conducted and crews are sent to survey specific areas that may have been affected.
If your area experiences an earthquake and you smell natural gas or hear a hissing sound, leave immediately and then call 911 and our emergency number at 888-482-4950.
If your natural gas meter was turned off or your service was interrupted during severe weather, call customer service at 888-482-4950 Monday through Friday from 7 a.m. to 7 p.m. CT to have your service restored.
Once your meter is turned off, only an Kansas Gas Service technician may perform this task. DO NOT attempt to restore your own service. Before service can be restored, our technicians must check all visible and accessible natural gas appliances.
Before you do any digging, call 811 to locate underground natural gas pipelines and other utility lines.
During cleanup, be aware of your surroundings and be careful around natural gas meters and pipelines. Before you begin cleanup, please identify where your natural gas meter is so that you can avoid damaging it.