Automatic Payment

Sign up to pay your bill each month through an automatic checking or savings account withdrawal and reduce the hassle of paying your monthly bill.

We will deduct the amount of your monthly charges for natural gas service directly from your checking or savings account on the due date of your bill at no additional cost to you. You still receive a detailed copy of your bill each month. It should arrive about two (2) weeks before we draft your account. This way you know what the amount will be and you can contact us should you have questions. You may view your current statement on the Kansas Gas Service website. To enroll in automatic payment, please return to the homepage and log in.  

Eligibility:

You must have a U.S. checking or savings account at a U.S. bank, meet our predetermined credit standards and your account must be current.

How to Enroll:

Online:

  • Log in to your online account.
  • If Automatic Payment is available for your account, you will see it listed in the top box, to the right of your payment amount
  • To enroll, click the toggle switch next to “Automatic Payment”
  • A program page will appear. Fill out the information and click “NEXT." From the Confirm Automatic Payment Details section, confirmation all the information presented. Select the “ENROLL” button

By Phone:

  • You may enroll through our Interactive Voice Response system by calling 1-800-794-4780. After entering your account information, select 4 for Billing Options and then select 3 for Automatic Payment.
  • You may request enrollment forms from a customer service representative by calling 1-800-794-4780 and pressing 0 after the initial greeting. Representatives are available 7 a.m. to 7 p.m. CT, Monday through Friday.

After I enroll, how long before the plan takes effect?

Your current bill amount will not be drafted from your bank account. The plan will be effective on the date indicated on your next bill statement.

To Update Automatic Payment: 

Online: 

  • Log in to your online account
  • In the top box, click on the toggle switch next to Automatic Payment
  • A program window will appear
  • Select the button, “MANAGE MY BANK INFORMATION”
  • On the Manage Payment Methods page, select the update toggle
  • Keep the default Checking option or select the Saving text
  • Enter a new Routing Number and Bank Information Number
  • Click the "SAVE" button.

By Phone:

  • You may make changes to your Automatic Payment program through our Interactive Voice Response system by calling 1-800-794-4780. After entering your account information, select 4 for Billing Options and then select 3 for Automatic Payment.

To Cancel Enrollment:

Online:

  • Log in to your online account
  • In the top box, click on the toggle switch next to Automatic Payment
  • A program window will appear
  • Select the blue button, “UNENROLL”
  • A message will appear advising you that are removed from the program

By Email:

  • Use the “Contact Us” button to send us an email requesting we remove your account from Automatic Payment.

By Phone:

  • You may cancel enrollment by calling 1-800-794-4780 and pressing 0 after the initial greeting to speak to a representative. Representatives are available 7 a.m. to 7 p.m. CT, Monday through Friday.
 

To report a natural gas odor or emergency, leave the area immediately and then call 911 and 888-482-4950.