News Room

Welcome to the Kansas Gas Service News Room. We created the News Room to provide media a single location to find the latest information about Kansas Gas Service. If you have additional needs or inquiries contact Dawn Tripp at 913-319-8642.

OVERLAND PARK – Nov. 11, 2019 – Kansas Gas Service, a division of ONE Gas, Inc., today announced that Patrick Vogelsberg will join the company as Manager, Government Affairs, effective November 18. Vogelsberg succeeds Mick Urban, who will continue as Director of the ONE Gas Government Affairs teams in Kansas, Oklahoma and Texas.

In his role at Kansas Gas Service, Vogelsberg will serve as the primary political liaison with legislators, local officials, various state agencies and company executives and leaders.

Vogelsberg brings more than 10 years of experience in lobbying and government affairs; both with a leading contract lobbying firm, and more recently as the in-house legal counsel and lobbyist for the Kansas Association of Realtors.

Vogelsberg earned his Bachelor of Arts degree and Juris Doctorate from Washburn University in Topeka, Kansas.

 
OVERLAND PARK, Kan. – Sept. 27, 2019 – Kansas Gas Service will conduct a construction project, October 3 and 4, at the intersection of 17th and Lorraine Streets, in Hutchinson.  

The project will require the left westbound lane at the intersection to be temporarily closed. Traffic control signs will be on site to direct the flow of traffic and motorists are requested to use caution while driving around the work zone. 

Northern Pipeline is the contractor assisting Kansas Gas Service with this project.  They will be equipped with photo identification badges that identify them as working on behalf of Kansas Gas Service.

Company officials expect the project to be completed by end of day, October 4, weather permitting.
 
OVERLAND PARK – September 3, 2019 – Kansas Gas Service, a division of ONE Gas, Inc., is increasing the rebate amount available to customers who participate in their Compressed Natural Gas (CNG) Vehicle Rebate program.

Effective September 1, Kansas Gas Service customers can now receive a $3,000 rebate for the cost of converting or purchasing a dedicated or bi-fuel natural gas vehicle. This is an increase of $2,000 from the previous rebate amount.

In addition to cost-savings on fuel, CNG engines have lower emissions and produce less carbon dioxide than liquid transportation fuels like gasoline, ethanol and diesel. 

Visit www.kansasgasservice.com for a rebate application and complete program terms and conditions. Rebates must be applied for within 90 days of vehicle purchase. 

This program is supported through a limited fund provided in partnership with the Kansas City Regional Clean Cities Coalition.
 
OVERLAND PARK, Kan. – August 26, 2019 – Kansas Gas Service is replacing natural gas distribution pipelines in Salina, Kansas. Construction areas are east of Ohio Street and north of Nottingham Street.
               
Kansas Gas Service is expecting work to be completed by November 1, weather permitting. Company officials do not anticipate any major interruption to traffic. 

“This project is a part of our regularly scheduled maintenance plan designed to benefit our customers by allowing Kansas Gas Service to continue providing reliable natural gas service,” said Amber Oetting, regional manager of community relations for Kansas Gas Service. “It’s another way Kansas Gas Service can provide natural gas for a better tomorrow.”

Customers affected by these projects are being notified by Miller Pipeline, the contractor assisting Kansas Gas Service, or by door hanger left at their home or business. The contractors performing the work will carry photo identification badges that identify them as working on behalf of Kansas Gas Service.

Some construction projects may require natural gas service to be turned off for a minimal amount of time. Upon completion of work, a technician will need to enter the customer’s home to complete the restoration of service. If the customer is not home, a door hanger will be left with a number to call to request a service turn-on. If digging is required in the customer’s yard, workers will restore the yard to its original condition once work is complete.
 
OVERLAND PARK – Aug. 8, 2019 – Ahead of 811 Day, August 11, Kansas Gas Service is reminding customers about the importance of calling 811 before any digging project – big or small.

As a natural gas distribution company with underground utility lines, we want to make sure everyone knows how to dig safely to avoid injury and protect the community from an outage. Underground utility lines may be found in your yard or below your sidewalk, driveway or street. 

By making the free call to 811 or visiting kansasonecall.com at least two full business days before digging begins, homeowners and contractors are connected to Kansas One-Call, the local one call center. Professional locators are then sent to the requested digging site to mark the approximate locations of underground lines with flags, spray paint or both. 

Hitting a natural gas line when digging can result in injuries and outages. Every digging project, no matter how large or small, warrants a call to 811. 

Kansas Gas Service is conducting a contest on social media to promote public awareness about calling 811. Since August 1, the company has been posting a new clue every day to engage their followers and provide them with valuable tips about safe digging. The contest wraps up on 811 Day when a grand prize winner will be chosen.
 

OVERLAND PARK– June 11, 2019 – Kansas Gas Service, a division of ONE Gas, Inc., today announced a new convenient feature for customers. Customers can choose to be alerted about their accounts through text and email messages.

Through a new communication preferences feature, customers can elect to receive alerts reminding them when their bill is due, confirming payment and notifying them of any general account updates. Customers who have provided a cell phone number or email address and have agreed to receive text and email messages about their account will automatically be opted in to the new messaging system.

“This messaging system makes conducting business with us even more convenient for the customer,” said Brian Burke, vice president of customer service. “You have the ability to select and opt-in to all alerts you find useful.”

Customers are encouraged to log in to their account at www.KansasGasService.com and select, “Make Changes to my Account.” From there, they can manage all of their alert and message preferences.

OVERLAND PARK, Kan. – May 3, 2019 – Kansas Gas Service is replacing natural gas distribution pipelines in Chapman, Kansas.      

Kansas Gas Service is expecting work to be completed by the first of June, weather permitting. Company officials do not anticipate any major interruption to traffic.

“This project is a part of our regularly scheduled maintenance plan designed to benefit our customers by allowing Kansas Gas Service to continue providing reliable natural gas service,” said Dawn Tripp, manager of public relations for Kansas Gas Service. “It’s another way Kansas Gas Service can provide natural gas for a better tomorrow.”

Customers directly affected by this project will be notified by NPL, the contractor assisting Kansas Gas Service, or by a door hanger left at their home or business. The contractors performing the work will carry photo identification badges that identify them as working on behalf of Kansas Gas Service.

Some construction projects may require natural gas service to be turned off for a minimal amount of time. Upon completion of the work, a technician will need to enter the customer’s home or business to complete the restoration of service. If the customer is not present, a door hanger will be left with a number to call to request a service turn-on. If digging is required on the customer’s premises, workers will restore the area to its original condition once work is complete.
 
OVERLAND PARK, Kan. – April 17, 2019 – Kansas Gas Service will install automatic meter reading (AMR) devices on residential meters in Parsons, Kansas.

AMR devices increase efficiency and customer service by reducing the need for meter readers to access a customer’s property each month and reducing estimated bills due to the inability to access meters.

To complete the AMR installation, a technician will need access to each customer’s natural gas meter. The installation only takes a few minutes to complete and is not expected to result in any disruption of service to our customers. Customers should be aware that they may see a technician entering their yards to complete this installation.

Itron is the contractor assisting Kansas Gas Service on this project. The contractors performing the work will carry photo identification badges that identify them as a contract worker for Kansas Gas Service.

This project is expected to be completed in approximately two weeks, weather permitting. We do not anticipate any interruption to traffic.
 
OVERLAND PARK, Kan. – April 17, 2019 – Kansas Gas Service will install automatic meter reading (AMR) devices on residential meters in Colony, Blue Mound, Moran, La Harpe, Gas, Piqua and Bronson, Kansas. 

AMR devices increase efficiency and customer service by reducing the need for meter readers to access a customer’s property each month and reducing estimated bills due to the inability to access meters.

To complete the AMR installation, a technician will need access to each customer’s natural gas meter. The installation only takes a few minutes to complete and is not expected to result in any disruption of service to our customers. Customers should be aware that they may see a technician entering their yards to complete this installation.

Itron is the contractor assisting Kansas Gas Service on this project. The contractors performing the work will carry photo identification badges that identify them as a contract worker for Kansas Gas Service.

This project is expected to be completed in approximately two weeks, weather permitting. We do not anticipate any interruption to traffic.
 

OVERLAND PARK, Kan. – April 16, 2019 – Kansas Gas Service will be starting a series of construction improvement projects to replace natural gas distribution pipelines in the downtown area of Wichita, Kansas.

Project areas and estimated construction dates include:

  • William and Emporia – (underway - May)
  • 2nd and Hydraulic (June - August)
  • Century II (June - November)
  • Alley East of Ida - 131 S. Laura to Waterman (July - August)
  • Alley West of Hydraulic – Waterman to Kellogg (August - October)
  • Alley East of Emporia – Waterman to Dewey (October - November)         

Construction dates may vary based on weather, the size of the project and other situations that may arise. Work will take place Mondays through Fridays between 7:30 a.m. and 5 p.m., with occasional work on Saturdays. Company officials anticipate interruptions in traffic within the work areas and temporary lane closures possible during working hours.

“This project is a part of our regularly scheduled maintenance plan designed to benefit our customers by allowing Kansas Gas Service to continue providing reliable natural gas service,” said Dawn Tripp, manager of public relations for Kansas Gas Service. “We’ll make every effort to work as safely and quickly as possible to minimize the impact to customers and those traveling in the downtown area.” 

Customers directly affected by these projects will be notified by NPL, the contractor assisting Kansas Gas Service, or by a door hanger left at their home or business. The contractors performing the work will carry photo identification badges that identify them as working on behalf of Kansas Gas Service.

Some construction projects may require natural gas service to be turned off for a minimal amount of time. Upon completion of the work, a technician will need to enter the customer’s home or business to complete the restoration of service. If the customer is not present, a door hanger will be left with a number to call to request a service turn-on. If digging is required on the customer’s premises, workers will restore the area to its original condition once work is complete.

For more details and a map, please click here.

OVERLAND PARK, Kan. – April 10, 2019 – April is National Safe Digging month. As a utility company that has underground utility lines, we want to make sure everyone knows how to dig safely to avoid injury and protect the community from an outage. Underground utility lines can be found in your front yard, side yard and backyard, under sidewalks and driveways, in streets, rights-of-way and even fields, creeks and other water crossings. You never want to guess where a line is located. The following tips will provide you some top safe digging techniques.

Call 811. If you are digging for a project, no matter if you are using a shovel, a backhoe or some other excavation machine, you must call 811 at least two full business days before you start. This allows the utility companies to mark their underground utility lines so that you don’t damage them. (You can also visit at www.KansasOneCall.com to make your request online). It’s a free service. 

Flags and Paint. Utility companies use colored flags and paint to mark the underground utility lines. The markers identify the approximate location and show you where you should avoid digging.

  • If a flag is moved, do not try to replace it yourself. Call 811 to have it corrected. 
  • Do not rely on old paint markings or flags. You must call in for your own project.
  • Whoever is digging needs to be the one to call. 
  • If your project lasts more than 14 working days, you must call 811 again to update and re-mark your project.
  • If you hire a contractor, make sure they call 811 prior to digging. 

Tolerance Zone. The tolerance zone is the area on each side of the utility pipe. You are required to hand dig in this area to avoid any contact or damage to the line.

If you smell gas while digging or damage a natural gas line, leave the area immediately. Do not use any electrical equipment such as phones or vehicles. Call 911 and the Kansas Gas Service Emergency Line at 888-482-4950 (staffed 24/7). Do not try to make any repairs yourself and do not try to cover the damage.

Here are some signs you may have hit a natural gas line or have a leak:

  • smelling natural gas 
  • hearing a hissing noise 
  • bubbling in standing water
  • dead area in an otherwise healthy grassy area
 

OVERLAND PARK, Kan. – Jan. 21, 2019 – Kansas Gas Service reminds customers that heating your home with natural gas is a safe, reliable and energy-efficient way to stay warm throughout the winter. However, it’s important to make sure that your natural gas heaters and appliances are working properly to prevent the creation of carbon monoxide.

Carbon monoxide is an odorless, colorless and tasteless gas. Overexposure can lead to carbon monoxide poisoning, which can result in illness or even death. Carbon monoxide is created by the incomplete or improper burning of fuel, including natural gas. 

What can you do to prevent carbon monoxide exposure?

  • Install a carbon monoxide detector, which are available at most retailers and hardware stores.
  • Pay attention to the color of the flame on your natural gas appliances – a yellow flame instead of a blue flame is a warning sign that the appliance is not operating or venting properly. If you see a yellow flame, turn off your burner and call Kansas Gas Service.
  • Never use a natural gas range or outdoor space heater to heat your home. 
  • Check and maintain proper ventilation of your appliances and chimney flues. 
  • Clean or replace your furnace filters regularly and have a qualified contractor inspect your heating equipment annually.

Carbon monoxide poisoning can cause flu-like symptoms, including headache, dizziness, ringing in the ears, fatigue and vomiting. As carbon monoxide levels increase, symptoms may become more severe and include shortness of breath, muscular weakness, mental confusion and unconsciousness.

If you experience the symptoms mentioned above or suspect the presence of carbon monoxide, immediately leave the house or building, then call 911 or local emergency responders, if necessary, to request medical assistance. Emergency responders are trained to identify and treat the symptoms of carbon monoxide poisoning, as well as assess the source of the carbon monoxide.

 
OVERLAND PARK, Kan. – January 16, 2018 – Kansas Gas Service will be installing electronic meter reading devices on residential meters in Emporia, Kansas, beginning Monday, February 4. 

To complete the installation, a technician will need access to customers’ natural gas meters. The installation takes a few minutes to complete and is not expected to result in any disruption of service to our customers. Customers should be aware that they may see a technician entering their yards to complete this installation.

Itron is the contractor assisting Kansas Gas Service on this project. The contractors performing the work will carry photo identification badges that identify them as a contract worker for Kansas Gas Service.

This project is expected to be completed in approximately two months, weather permitting. We do not anticipate any interruption to traffic.
 

To report a natural gas odor or emergency, leave the area immediately and then call 911 and 888-482-4950.