News Room

Welcome to the Kansas Gas Service News Room. We created the News Room to provide media a single location to find the latest information about Kansas Gas Service. If you have additional needs or inquiries contact Dawn Tripp at 913-319-8642.

Overland Park, Kan. – December 14, 2018 – It’s cold outside and holiday cheer is all around – making this a great time of year to remember those in need by giving to Share The Warmth. 

Share The Warmth is a partnership between The Salvation Army and Kansas Gas Service that provides energy assistance to senior citizens, individuals with disabilities and those whose immediate financial resources simply cannot cover their home-heating expenses. Share The Warmth is available to residents in the communities served by Kansas Gas Service, you do not have to be a customer.

Share The Warmth is funded by the generous contributions of Kansas Gas Service customers and the ONE Gas Foundation.

If you need help with your winter heating, visit www.KansasGasService.com or contact The Salvation Army at 1-816-756-5392, ext. 2.

If you want to contribute, giving is easy: Kansas Gas Service customers may contribute online by signing in to your account and clicking the Share The Warmth button next to the Make Payment button, or by adding an extra amount to your natural gas bill payment and checking the Share The Warmth box on your payment slip. 

 

OVERLAND PARK, Kan. – Nov. 13, 2018 – Kansas Gas Service is standing with other local utilities, including Black Hills Energy, Kansas Electric Cooperatives, Inc., Westar Energy and KCP&L, to educate consumers about scams targeting utility customers and ways they can protect themselves.

November 14 is National Utility Scam Awareness Day, which raises the awareness of scammers posing as utility company employees in an attempt to steal customers’ private information. 

Typically, these scammers use telephone, mail, email or door-to-door tactics to target customers. They pose as electric, water or natural gas company employees, and threaten customers by saying their service will be disconnected or shut off if they fail to make an immediate payment – typically using a prepaid card or other non-traceable form of payment. 

Tips to help you avoid being the victim of a utility scam: 

  • You should never purchase a prepaid card to avoid service disconnection or shutoff. Legitimate utility companies do not specify how customers should make a bill payment and always offer a variety of ways to pay a bill, including accepting payments online, by phone, automatic bank draft or mail. 
  • If someone threatens immediate disconnection or shutoff of service, customers should hang up the phone, delete the email or shut the door. Customers with delinquent accounts receive an advance disconnection notification, typically by mail and included with their regular monthly bill.
  • If you suspect a scam, you should hang up, delete the email or shut the door. Then you should then call your utility company at the number on your monthly bill or the company’s website, not the phone number the scammer provides.

You can learn more about avoiding scams on our website at www.UtilitiesUnited.org

 

OVERLAND PARK, Kan. – November 9, 2018 – Cold weather is here, which means energy usage for most households will increase as we enter the heating season. Kansas Gas Service has simple energy-saving tips to help customers reduce energy use, save money and stay comfortable this winter.

It’s important to remember that weather can dramatically affect the amount of energy a household uses. When temperatures drop, it takes more natural gas to heat your home and business, and energy conservation becomes very important. A few easy steps can help you conserve energy while saving money on your bills.

  • Set the temperature on your water heater to 120 degrees F or the “warm” setting, and if your home will be vacant for two days or more, set it to the pilot position for even more savings.
  • Apply weatherstripping and caulk to seal gaps and cracks around windows and doors to stop air leaks and prevent energy loss.
  • Lower the temperature on your thermostat by 5 to 10 degrees if your house will be empty for four hours or longer, each degree saves about 1 percent on your heating costs.
  • Install inexpensive foam gaskets to seal electrical switches and outlets, which can account for up to 10 percent of your home’s energy loss.
  • Change or clean the filters on your air-conditioning and heating units, which can lower your energy consumption by 5 to 15 percent.

Customers can also reduce the fluctuation of their monthly natural gas bill and budget for energy expenses by enrolling in Kansas Gas Service’s Average Payment Plan. This program reduces the volatility of seasonal energy expenses by spreading out the cost throughout the year based on a residence’s 12-month rolling bill average, which means customers will pay about the same amount each month, regardless of usage.

For more low-cost and no-cost energy saving tips or to sign up for the Average Payment Plan,click here.

***To access B-roll footage of these energy-saving tips for use in news stories, visit this link.

OVERLAND PARK, Kan. – (Oct. 8, 2018) –  ONE Gas, Inc. (NYSE: OGS) announced today that its Kansas Gas Service division has been selected by the U.S. Government to own, operate and maintain the natural gas distribution facilities at Fort Riley, a United States Army Installation in Kansas, under a 50-year contract. The terms of the privatization contract will be reviewed by the Kansas Corporation Commission and, if approved, Kansas Gas Service will start the transition process with an intent to commence operations in April 2020.

Fort Riley was established in 1853 and is located on 100,000 acres between Junction City and Manhattan, Kansas. It is home to the Army’s oldest continuously serving division, the First Infantry Division, the famed “Big Red One.” Fort Riley has more than 15,000 service members, 5,600 civilian workers, and supports over 5,000 retirees, 24,000 veterans and more than 18,000 family members living both on and off post. In fiscal year 2017, the total economic impact of Fort Riley on the region was $1.76 billion. 

ONE Gas’ local distribution companies provide similar services at Fort Bliss in El Paso, Texas, and Fort Sill in Lawton, Oklahoma. “We are dedicated to safety and providing the highest quality of service,” said Caron Lawhorn, senior vice president – commercial, ONE Gas, Inc. “We’re pleased to support vital military operations in the state of Kansas by partnering with the Federal Government to provide safe and reliable service to Fort Riley.”
 
OVERLAND PARK, Kan. – June 29, 2018 – ONE Gas, Inc. (NYSE: OGS) announced today that its Kansas Gas Service division filed a request with the Kansas Corporation Commission (KCC) to increase its net base rates by $42.7 million.  Since its last adjustment to base rates in January 2017, Kansas Gas Service has invested approximately $179 million in its natural gas distribution system. This system, which stretches approximately 13,000 miles throughout Kansas, serves more than 636,000 customers in 360 communities.

“Delivering safe and reliable natural gas service to the homes and businesses of the customers we serve is our highest priority,” said Pierce H. Norton II, ONE Gas president and chief executive officer. “This filing reflects the investments in our infrastructure to upgrade our system and maintain the quality of service our customers have come to expect and deserve.”

If approved, this request would increase the typical residential customer’s monthly natural gas bill by approximately $5.67 or 10 percent. Kansas Gas Service is already recovering $2.9 million from customers through the Gas System Reliability Surcharge, resulting in a total base rate increase of $45.6 million. Benefits of the corporate income tax cuts associated with the new federal legislation that went into effect earlier this year are also reflected in the company’s filing.  

The portion of the bill associated with the cost of gas, which represented 42 percent of the average residential bill in 2017, is not impacted by this filing. The cost of gas continues to be passed through directly to the customer with no markup. Kansas Gas Service’s filing also includes a Revenue Normalization Adjustment that is designed to ensure that the company collects the amount of revenue set by the KCC from residential, general sales and small transport customers, regardless of customer usage.

“Our employees work hard to manage our expenses to help keep energy costs at reasonable rates,” continued Norton. “We also offer programs that help customers manage their monthly bills and provide helpful energy-saving tools.”

In accordance with Kansas law, the KCC has 240 days to consider Kansas Gas Service’s filing. Customers will have an opportunity to comment during a public hearing and comment period. The date and location of the public hearing and comment period have not been established but will be published in local newspapers and mailed to customers. 
 
OVERLAND PARK, Kan. – June 4, 2018 – Kansas Gas Service will be replacing natural gas distribution service pipelines in Salina, Kansas, beginning on Monday, June 4.

Kansas Gas Service is expecting work to be completed by the end of the year, weather permitting. Company officials do not anticipate any major interruption to traffic.

“This project is a part of our regularly scheduled maintenance plan designed to benefit our customers by allowing Kansas Gas Service to continue providing reliable natural gas service,” said James Lambert, manager of community relations for Kansas Gas Service. “It’s another way Kansas Gas Service can provide natural gas for a better tomorrow.”

Customers affected by these projects will be notified by Miller Pipeline, the contractor assisting Kansas Gas Service, or by door hanger left at their home or business. The contractors performing the work will carry photo identification badges that identify them as working on behalf of Kansas Gas Service.
 

OVERLAND PARK, Kan. – May 21, 2018 – As outdoor temperatures rise, customers who use natural gas solely for home-heating may be tempted to have their service turned off until winter. Kansas Gas Service reminds customers of the benefits of keeping natural gas service on year-round. 

First, there may be no financial benefit for turning gas service off during the summer months since customers will have to pay about the same amount in reconnection fees when the weather turns cold. By keeping natural gas service on throughout the summer, customers avoid having to pay reconnection fees in the fall. 

Second, furnaces will be ready to turn on as soon as the temperatures drop, meaning no unexpected nights without heat. Plus, customers who keep their service connected throughout the year do not have to worry about scheduling a service appointment during a busy time of the year or spending time away from work to be at home when their service is reconnected in the fall. 

“Our mission of delivering natural gas for a better tomorrow includes making things easy for our customers,” said Kansas Gas Service Vice President of Operations Dennis Okenfuss. “That’s why we’re encouraging customers to keep their gas on throughout the summer months. It’s cost-effective, it eliminates the need for a service appointment and it ensures that our customers will have heat when they need it.”

Additionally, customers who keep their service on throughout the year can participate in our Average Payment Plan. This program reduces fluctuations of monthly natural gas bills by spreading the costs out throughout the year. Each bill is based on a 12-month rolling average, which means customers will pay about the same amount each month, regardless of usage, to make budgeting and planning easier.

Find more information about Average Payment Plan at www.kansasgasservice.com.

 
OVERLAND PARK, Kan. – May 9, 2018 – Kansas Gas Service will be installing electronic meter reading devices on residential meters in Pratt and Kingman, Kansas, beginning Monday, May 21. 

To complete the installation, a technician will need access to customers’ natural gas meters. The installation takes a few minutes to complete and is not expected to result in any disruption of service to our customers. Customers should be aware that they may see a technician entering their yards to complete this installation.

Itron is the contractor assisting Kansas Gas Service on this project. The contractors performing the work will carry photo identification badges that identify them as a contract worker for Kansas Gas Service.

This project is expected to be completed in approximately three to four months, weather permitting. We do not anticipate any interruption to traffic.
 
OVERLAND PARK, Kan. – Apr. 30, 2018 – Kansas Gas Service will be installing electronic meter reading devices on residential meters in Great Bend and Larned, Kansas, beginning Tuesday, May 15. 

To complete the installation, a technician will need access to customers’ natural gas meters. The installation takes a few minutes to complete and is not expected to result in any disruption of service to our customers. Customers should be aware that they may see a technician entering their yards to complete this installation.

Itron is the contractor assisting Kansas Gas Service on this project. The contractors performing the work will carry photo identification badges that identify them as a contract worker for Kansas Gas Service.

This project is expected to be completed in approximately three to four months, weather permitting. We do not anticipate any interruption to traffic.
 
OVERLAND PARK, Kan. – March 9, 2018 – Kansas Gas Service will be replacing natural gas distribution service pipelines in Concordia, Kansas, on Monday, March 12.

Kansas Gas Service is expecting work to be completed in approximately a year, weather permitting. Company officials do not anticipate any major interruption to traffic.

“This project is a part of our regularly scheduled maintenance plan designed to benefit our customers by allowing Kansas Gas Service to continue providing reliable natural gas service,” said James Lambert, manager of community relations for Kansas Gas Service. “It’s another way Kansas Gas Service can provide natural gas for a better tomorrow.”

Customers affected by these projects will be notified by Miller Pipeline, the contractor assisting Kansas Gas Service, or by door hanger left at their home or business. The contractors performing the work will carry photo identification badges that identify them as working on behalf of Kansas Gas Service.
 
OVERLAND PARK, Kan. – Jan. 8, 2018 – Kansas Gas Service will be installing electronic meter reading devices on residential meters in Lindsborg beginning Monday, January 15.

To complete the installation, a technician will need access to the natural gas meter. The installation takes a few minutes to complete and is not expected to result in any disruption of service to the customer.

ITRON is the contractor assisting Kansas Gas Service on this project. The contractors performing the work will carry photo identification badges that identify them as a contract worker for Kansas Gas Service.

 This project is expected to be completed in approximately one month, weather permitting. We do not anticipate any interruption to traffic flow.


OVERLAND PARK, Kan. – Jan. 8, 2018 – Kansas Gas Service will be installing electronic meter reading devices on residential meters in McPherson beginning Wednesday, January 10. 

To complete the installation, a technician will need access to the natural gas meter. The installation takes a few minutes to complete and is not expected to result in any disruption of service to the customer.

ITRON is the contractor assisting Kansas Gas Service on this project. The contractors performing the work will carry photo identification badges that identify them as a contract worker for Kansas Gas Service.

This project is expected to be completed in approximately one month, weather permitting. We do not anticipate any interruption to traffic flow.


 

To report a natural gas odor or emergency, leave the area immediately and then call 911 and 888-482-4950.