News Room

Welcome to the Kansas Gas Service News Room. We created the News Room to provide media a single location to find the latest information about Kansas Gas Service. If you have additional needs or inquiries contact Dawn Tripp at 913-319-8642.

Overland Park, KS – March 20, 2020 – During this rapidly evolving Coronavirus (COVID-19) pandemic, we want to reassure our customers that their safety and reliance on receiving natural gas at their homes and businesses remains a top priority as does the health of employees.

It is standard practice for Kansas Gas Service to ask every day: “Are we being careful and keeping safety top of mind?” 

Today, the Coronavirus (COVID-19) has added a critical need for safeguarding against the spread of the virus in the community. Companies have a responsibility to do everything they can to limit the virus’ spread and help “flatten the curve.”

Safety First
Because of the nature of their job, field employees can play an important role in helping to protect each other and customers from the virus.  Kansas Gas Service has heeded the local, state, and federal governments’ recommendations of social distancing and implemented proactive, precautionary measures. Before being dispatched or entering a customer’s home or business, additional questions may be asked to protect the health and safety of our customers and employees. 

Maintaining Quality Service
These additional precautions will not change the company’s commitment to providing customers with high quality service. Rather, Kansas Gas Service views these efforts as another way to put safety first. As we seek to protect our customers and employees, in limited circumstances, customers may experience delays.

Continuing to Respond to Emergencies
As always, if you smell natural gas or have a natural gas emergency, you should leave the area immediately, then call 911 and us at 888-482-4950.

Keeping Customers Informed
To help keep customers informed as the coronavirus pandemic changes, Kansas Gas Service created a dedicated web page (KansasGasService.com/coronavirus) that is updated regularly with information on the company’s actions related to the coronavirus. Customers are also encouraged to follow Kansas Gas Service on Facebook and Twitter
 
Overland Park, KS – March 17, 2020 – During this rapidly evolving Coronavirus (COVID-19) pandemic, we want to reassure our customers that their safety and reliance on receiving natural gas at their homes and businesses remains our top priority. 

A Committed Team Focused on Customers 
Our employees are steadfast in their commitment to safety, providing customers with the high-quality service they deserve. We will continue to take proactive, precautionary measures to protect our employees, which includes asking customers additional questions before technicians are dispatched to their homes or businesses. As we seek to protect our customers and employees, in limited circumstances, customers may experience delays.

Ready to Help and Here for Customers
In order to lessen any financial hardship the Coronavirus (COVID-19) pandemic may have on our customers, we are temporarily suspending disconnects due to nonpayment through April 15. We offer a variety of options to make payments or set up alternative payment plans. If you are facing financial difficulties, please contact us to discuss short-term payment extensions and long-term payment assistance.

Self-service phone system at 800-794-4780.
Customer service representatives available Monday-Friday, 7 am - 7 pm.

The Share The Warmth program also provides energy assistance to those whose immediate financial resources simply cannot cover their home-heating expenses.  Find out more information at KansasGasService.com/special-services/share-the-warmth.

Continuing to Respond to Emergencies.
Throughout this pandemic, our teams remain hard at work. If you lose gas service or have an emergency, you can report it to us by calling 888-482-4950 at any time. For updates and other important information, you can also follow us on Facebook and Twitter

Lastly, we’ve set up a dedicated web page (KansasGasService.com/coronavirus) where you can find all the latest updates we have on our actions related to the Coronavirus (COVID). 
 

OVERLAND PARK, Kan. – January 27 – Kansas Gas Service is planning a series of improvement projects in Wichita. This work will provide for continued safe, reliable natural gas service.

Project areas and estimated construction dates include:

  • Central and Bluff (mid-February)
  • Douglas and Waco (mid-February)
  • Douglas and Washington (March)
  • Seneca and MacArthur (June)
  • Lincoln and Oliver (July)
  • Washington and English (August)

Construction dates may vary based on weather, the size of the project and other situations that may arise. The work will take place Monday through Friday between 7:30 a.m. and 5 p.m., with occasional work on Saturdays until the project is completed. Traffic interruptions, including temporary lane closures, are possible.

“This project is a part of our regularly scheduled maintenance plan designed to benefit our customers by allowing Kansas Gas Service to continue providing reliable natural gas service,” said Amber Oetting, manager of community relations for Kansas Gas Service. “We’ll make every effort to work as safely and quickly as possible to minimize the impact to our customers and those traveling in the area.”

Customers directly affected by these projects will be notified by NPL, the contractor assisting Kansas Gas Service, or by a door hanger. The contractors performing the work will carry photo identification badges that show they are working on behalf of Kansas Gas Service.

Some construction projects may require natural gas service to be turned off for a minimal amount of time. Upon completion of the work, a technician will need to enter the customer’s home or business to complete the restoration of service (an adult 18 years or older will need to be home).

Visit www.KansasGasService.com and click on “Customer Resources” then “Construction Projects” for more details

As a reminder, if you are planning a project of your own, know what’s below. Call 811 at least two full business days before starting your project. It’s a free call designed to keep communities safe by locating buried utility lines so that they can be avoided during excavation.


About Kansas Gas Service

Kansas Gas Service provides safe, clean and reliable natural gas to more than 635,000 customers in 360 communities in Kansas. We are the largest natural gas distributor in the state, in terms of customers.

We are a division of ONE Gas, Inc. (NYSE: OGS), a stand-alone, 100 percent regulated, publicly traded natural gas utility that trades on the New York Stock Exchange under the symbol “OGS.” ONE Gas is included in the S&P MidCap 400 Index, and is one of the largest natural gas utilities in the United States.

For more information, visit the websites at KansasGasService.com or www.onegas.com.

For the latest news about Kansas Gas Service, follow us on Twitter @KansasGas or Like Us on Facebook at Facebook.com/KansasGasService.

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To report a natural gas odor or emergency, leave the area immediately and then call 911 and 888-482-4950.