News Room

Welcome to the Kansas Gas Service News Room. We created the News Room to provide media a single location to find the latest information about Kansas Gas Service. If you have additional needs or inquiries contact Dawn Tripp at 913-319-8642.

Overland Park, Kan. – April 13, 2021 – Kansas Gas Service is reminding customers who need assistance with paying their natural gas bills that payment options and financial help is available. The company is notifying customers with past due balances through mail, recorded calls and email.

“We want customers to know that if they’re unable to make a payment, we are here to help,” said Abbey Frye, Kansas Gas Service director of customer service. “In normal times, you may not need or qualify for assistance, but this year has been challenging. Fortunately, due to federal funding, there are resources available.”

Frye also encourages customers to pay what they can now to avoid building up a large balance that will be harder to pay off later.

Energy Assistance Available to Customers

The company has a dedicated webpage at that identifies numerous programs and agencies in specific cities that provide utility assistance. Among the programs available to help eligible customers:

Kansas Gas Service suspended disconnects for nonpayment for several months and plans to resume normal collection activities this month. In addition to regular past due notifications, customers with accounts subject to disconnection and who have opted into text messages will also receive an alert with a link to the Kansas Gas Service website for easy payment access to prevent discontinuation of service.

The company reminds customers to be aware of potential scams. A legitimate call from Kansas Gas Service will never include a demand for immediate payment.

Customers can call Kansas Gas Service at 800-794-4780, Monday-Friday, 7 a.m. – 7 p.m., to speak to a representative about payment options. Customers with eligible accounts may log in to their online account, click on Make a payment arrangement under the Make Payment button. Click here for a brief instructional video.


OVERLAND PARK, Kansas – April 6, 2021 – With April being National Safe Digging Month, Kansas Gas Service is promoting awareness about safe digging practices by offering customers a chance to win a $100 gift card if they take an interactive quiz at during the month of April.

“Safe Digging Month serves as a good reminder to call 811 at least two working days before starting any digging project,” said Dawn Tripp, public relations manager at Kansas Gas Service. “Whether it’s a small project, such as planting trees and shrubs, or a large commercial project, calling 811 is the first step to safe digging.”

By making the free call to 811 or visiting before digging, professional locators will mark all underground utility lines within the designated project area with flags and/or paint at no cost to the home or business owner. In 2020, 19% of the pipeline damages on our system were from people not calling 811.

“Knowing how to dig safely helps avoid injury and protects the neighborhood because underground utility lines may be found below yards, sidewalks, driveways or streets,” said Tripp.

VIDEO: The Scoop on Buried Utility Lines

3 Tips to Remember Before Digging

  1. Even if you’re digging shallow, you need to call to have your lines marked.
  2. If you hire a contractor, make sure they call 811 prior to digging.
  3. Know the Tolerance Zone, which is the area 24 inches from each outside edge of the pipeline. Within this zone, you are required to use soft digging techniques, such as hand
    digging, vacuum excavation or other similar safe excavation methods to avoid any contact or damage to the line.

OVERLAND PARK, Kan. – March 18, 2021 – Kansas Gas Service is replacing natural gas meters in various areas of McPherson, Kansas, beginning the week of March 22. The project, which includes nearly 300 meters, is scheduled to take approximately six months to complete.

“To continue to provide safe and reliable service, we conduct routine inspections of our natural gas meters to confirm they are operating properly and accurately recording natural gas usage,” said Lauren Clary, Kansas Gas Service area community relations manager. “This is an annual project that we conduct in all of our operating areas, which includes replacing meters. We’ll make every effort to work as safely and quickly as possible to minimize the impact to our customers,” Clary said.

The work will take place Mondays through Fridays between 7:30 a.m. and 5 p.m., and in some instances may require natural gas service to be turned off for a minimal amount of time. In those cases, when the work is completed, a technician will need to enter the customer’s home or business to complete safety checks and relight appliances.

Customers directly affected by these projects will be notified by NPL Construction Company, the contractor assisting Kansas Gas Service. The contractors will carry photo identification badges that identify them as working on behalf of Kansas Gas Service.

Customers with questions about this project may call Kansas Gas Service at 800-794-4780.


OVERLAND PARK, Kan. – Feb. 16, 2021 – With extreme cold weather producing historic lows and increased demand, Kansas Gas Service has directed large customers to reduce their usage to ‘plant protection mode’ (lowest possible usage that will keep pipes from freezing and avoid damage to equipment) to prevent outages in Kansas.

“We are planning for potential outages and putting measures in place to keep gas service to our customers and critical facilities,” said Sean Postlethwait, vice president of operations for Kansas Gas Service. “Our large commercial, industrial and transport customers play an important and pivotal role in helping the community avert a disruption in service.”

This curtailment does not apply to schools, hospitals, health care facilities, hotels or lodging facilities, grocery stores, universities, colleges, churches, public safety buildings, multi-family dwellings and apartments.

“Following our regulatory obligations under our curtailment plan, an initial critical step is to take measures to seek assistance from our large commercial and industrial and transport customers to help avoid disruptions,” said Postlethwait.

Customers are encouraged to visit for any company severe weather updates.

OVERLAND PARK, Kan. – Feb. 13, 2021 – As frigid weather settles over Kansas for an extended period, Kansas Gas Service encourages customers to practice simple energy-saving tips and conservation efforts to manage their winter heating bills.

“Due to the extended duration of historically low temperatures, we are seeing much higher natural gas use and natural gas prices have gone up,” said Kent Shortridge, managing vice president of operations for Kansas Gas Service. “While we do not markup the price of natural gas, these events will have an impact on customer bills. At this time, we can’t quantify what the impact will be.”

Energy-saving Measures to Reduce Natural Gas Usage

To help better manage your energy consumption over the extended winter period and help reduce your energy bills, Kansas Gas Service encourages these effective, conservation measures:

  • Keep warm, not hot
    When possible wear additional layers of clothing, consider turning down your thermostat and check your programmable settings.
  • Seal leaks around doors and windows
    Apply weatherstripping or caulk to seal gaps and cracks around windows and doors to stop air leaks and prevent energy loss. If that is not an option, you can also cover windows with towels, sheets or plastic to help keep the warm air in your house.
  • Reduce the temperature on your water heater
    Set the temperature on your water heater to 120 degrees Fahrenheit or put it on the “warm” setting. If your home will be vacant for two days or more, set the dial to the pilot position for even more savings.
  • Close blinds and curtains
    This helps keep warm air inside, especially if the sun is not shining.
  • Change or clean filters
    A clean filter on your furnace can lower your energy consumption by 5% to 15%. Dirty filters cost more to use and overwork the equipment.
  • Hold off on doing chores
    Doing laundry and washing dishes can both use natural gas to heat the water and your dryer. If you can, wait until the extreme cold weather passes to complete these activities. If you cannot wait, use the cold setting where possible.
  • Install foam gaskets on electrical switches and outlets
    Electrical switches and outlets can account for up to 10% of your home’s energy loss.

Additionally, remember these safety tips:

  • Never use your stove or oven for home heating.
  • Make sure nothing obstructs a furnace’s air intake and that vents and flues are intact and unblocked to avoid the potential of carbon monoxide poisoning.
  • When removing ice and snow in the vicinity of meters, vents or flues, do so carefully so as not to cause damage.
  • Leave cabinet doors open, especially those on exterior walls, to reduce the risk of frozen pipes.
  • If you smell a natural gas odor, leave the area immediately then call 911 and 888-482-4950.

Customers are encouraged to visit for any company severe weather updates.

Digital toolkit

Kent Shortridge, managing vice president of Operations for Kansas Gas Service, answers common customer usage questions:

  • :03 - :13 Why are you asking customers to conserve? 
  • :17 - :36 How much natural gas will customers use during this cold snap?
  • :40 - 1:10 How will this impact customer bills?
  • 1:13 - 1:31 What steps should customers take to conserve energy?
  • 1:36 - 2:03 Are you expecting a shortage in gas supply?
  • 2:07 - 2:18 What is being done to ensure service to critical facilities?
  • 2:22 - 2:38 What is the impact on large commercial and industrial customers?
  • 2:42 - 3:04 How well is your pipeline system operating?
  • 3:08 - 3:35 Have you experienced any system failures or outages?

OVERLAND PARK, Kan. –Feb.9, 2021–As colder temperatures have set in, Kansas Gas Service is reminding customers about the Share The Warmth program, which may provide those in financial need with assistance on their heating bill.

Share The Warmth is a partnership between The Salvation Army and Kansas Gas Service that provides energy assistance to senior citizens, individuals with disabilities and those whose immediate financial resources simply cannot cover their home-heating expenses. The program is funded by the generous contributions of Kansas Gas Service customers and the ONE Gas Foundation.

“We know there are people who have never had to seek assistance before, but now are experiencing hardships due to the pandemic and loss of income,” said Abbey Frye, Kansas Gas Service Director of Customer Service. “ For qualified applicants, Share The Warmth may be able to bring some welcomed relief.”

Share The Warmth is available to residents in the communities served by Kansas Gas Service, and applicants do not have to be customers.

If you need help with your winter heating bill, visit or contact The Salvation Army at 1-816-756-5392, ext. 2.

If you want to contribute, giving is easy: Kansas Gas Service customers may contribute online at by clicking the Share The Warmth button next to the Make Payment button, or by adding an extra amount to your natural gas bill payment and checking the Share The Warmth box on your payment slip.

OVERLAND PARK, Kan. – Jan. 11, 2021 – Kansas Gas Service, a division of ONE Gas, Inc., recently presented SOS, Inc., in Emporia, with a $30,000 grant from the ONE Gas Foundation. The grant will help support the nonprofit organization’s Stronger Together Campaign that is designed to enhance services to those affected by sexual and domestic violence, child abuse and neglect.

“We are most grateful for the support of Kansas Gas Service, a true community partner and key contributor to the Stronger Together Campaign,” said Connie Cahoone, executive director of SOS, Inc. “Their generosity will make a difference in thousands of victims’ lives for years to come.”

SOS provides an emergency shelter, victim advocacy services and a variety of prevention and education programs. Funds raised through the Stronger Together Campaign will allow consolidation of services in one centrally located facility, providing easier access and increased security.

“We recognize the rise of instances of domestic violence throughout the pandemic and the strain it has placed on agencies like SOS,” said Lindsay Freeman, regional community relations manager for Kansas Gas Service. “This is part of our ongoing commitment to help build stronger communities where we operate and where our employees live and work.”

SOS serves six Kansas counties: Chase, Coffey, Greenwood, Lyon, Morris and Osage.

To report a natural gas odor or emergency, leave the area immediately and then call 911 and 888-482-4950.