News Room

Welcome to the Kansas Gas Service News Room. We created the News Room to provide media a single location to find the latest information about Kansas Gas Service. If you have additional needs or inquiries contact Dawn Tripp at 913-319-8642.

OVERLAND PARK, Kan. – Oct. 8, 2020 – October is National Energy Awareness Month and Kansas Gas Service wants to help customers learn more about the energy they use every day. To mark the month, the company is providing information and resources about natural gas.

Did you know?

Natural gas is AFFORDABLE.
Natural gas is one of the most inexpensive sources of energy and prices are expected to remain low, keeping monthly bills affordable. According to the American Gas Association, U.S. households using natural gas for heating, cooking, and clothes drying save an average of $879 every year compared to homes using electricity for the same activities.

Natural gas is EFFICIENT and ENVIRONMENTALLY FRIENDLY.
From source to site, natural gas is the most efficient fuel for your home, but why should customers care? Because, a more efficient fuel means a more environmentally friendly fuel. In fact, 92% of natural gas is delivered to your home as energy, compared with only 32% for electricity. That means that less energy is wasted in production and transportation to your home.

Natural gas is a proven solution to a sustainable future. Emissions from natural gas distribution systems have declined 73% over the past 30 years and we continue to reduce the impact on the environment. With natural gas, homeowners, builders or business owners have access to balanced energy solutions that are efficient, affordable and environmentally friendly.

Natural gas is RELIABLE.
Today and into the future, natural gas has a critical role in keeping power readily available every time you need it. Regardless of the weather, natural gas is a dependable energy source. In fact, with a backup generator, natural gas can keep your lights on, the same way it helps power hospitals and other critical facilities, when the power goes out.

“Kansas Gas Service is proud to provide an essential service that is a vital part of a long-term sustainable energy future,” said Dawn Tripp, Kansas Gas Service Manager of Public Relations. “By choosing to power your home or business with natural gas, you’re making a smart business decision and contributing to Kansas’ ability to minimize its carbon footprint.”

Throughout the month of October learn more about the importance and benefits of natural gas by following the hashtag #GASIsKEY on the company’s social media platforms.

Take a look at how one business uses natural gas every day to meet its business goals and customer expectations.

OVERLAND PARK, KAN. – Sept. 15, 2020 – Kansas Gas Service, a division of ONE Gas, Inc., recently presented Harvesters Community Food Network with a $10,000 grant from the ONE Gas Foundation.

The grant will help support Harvesters’ Mobile Food Pantry program in Northeast Kansas that utilizes refrigerated trucks to distribute healthy foods. Families can drive up to various locations and have food placed in their vehicles with limited person-to-person contact.

“We are grateful to Kansas Gas Service and the ONE Gas Foundation for their generous donation to Harvesters," said Valerie Nicholson-Watson, President and CEO of Harvesters-The Community Food Network. "Without the support of corporate partners and the community, Harvesters could not meet the unprecedented needs of hungry children, families and seniors during this pandemic."

According to Harvesters, each dollar donated to the organization helps to provide three meals. The ONE Gas Foundation grant is expected to provide approximately 30,000 meals to those in need.

“We’re proud to support a program that is working to safely distribute food to vulnerable populations during these challenging times,” said Margaret Steele, community relations manager for Kansas Gas Service.  “Our mission is to deliver natural gas for a better tomorrow, which also means giving back to the communities we serve.” 

 
OVERLAND PARK, Kan. – August 27, 2020 – Kansas Gas Service will be replacing natural gas distribution pipelines in Junction City, Kansas, beginning in early September. The project area will run approximately north to south from West 6th to Ash Streets, and east to west from Washington to Webster Streets.
               
Kansas Gas Service is expecting work to be completed by early December, weather permitting. The work will take place Mondays through Fridays between 7:30 a.m. and 5 p.m. Company officials do not anticipate any major interruption to traffic.
 
“This project is a part of our regularly scheduled maintenance plan designed to benefit our customers by allowing Kansas Gas Service to continue providing safe and reliable natural gas service,” said Kara Titus, manager of community relations for Kansas Gas Service. “We’ll make every effort to work as safely and quickly as possible to minimize the impact to customers and those traveling in the construction areas.” 

Customers directly affected by these projects will be notified by Miller Pipeline, the contractor assisting Kansas Gas Service, or by a door hanger left at their home or business. The contractors performing the work will carry photo identification badges that identify them as working on behalf of Kansas Gas Service.

Some construction projects may require natural gas service to be turned off for a minimal amount of time. Upon completion of the work, a technician will need to enter the customer’s home or business to complete the restoration of service. If the customer is not present, a door hanger will be left with a number to call to request a service turn-on. 

While COVID-19 safety precautions are in place, please allow appropriate social distance while our technicians are working, which may include temporarily relocating to another area in the home or business. 

If digging is required on the customer’s premises, workers will restore the area to its original condition once work is complete.
 

OVERLAND PARK – Aug. 4, 2020 – It only takes a few seconds to damage a buried pipeline, but the consequences could last much longer. To prevent hit gas lines and unnecessary outages, homeowners and excavators should always call 811 to have utility lines marked prior to any digging project. That’s why Kansas Gas Service is joining other utilities in recognizing Tuesday, August 11 (8/11) as National 811 Day.

“We encourage safe-digging practices year-round, and to have a recognizable date attached to calling 811 before starting a digging project, is just another way to raise awareness,” said    Dawn Tripp, Manager of Public Relations for Kansas Gas Service.

“11 Days of Giveaways”
Kansas Gas Service is hosting an “11 Days of Giveaways” contest on Facebook to promote public awareness about calling 811. Beginning August 1, the company started testing followers’ knowledge about natural gas safety with daily prizes that encourage safe digging, natural gas safety and energy efficiency. The contest will run through August 11, 811 Day.

Kansas Gas Service wants to make sure everyone knows how to dig safely to avoid injury and protect the community from an outage. Underground utility lines may be found in their yards or below their sidewalks, driveways or streets. 

By making the free call to 811 or visiting Kansas811.com at least two full business days before digging begins, homeowners and contractors are connected to the local one call center. Professional locators are then sent to the requested digging site to mark the approximate locations of underground lines with flags, spray paint or both. 

Every digging project, no matter how large or small, warrants a call to 811. 

View our safe digging informational video.

To learn more about safe digging, visit BeADigHeroKansas.com.

Overland Park, KS – Kansas Gas Service is encouraging customers who have experienced financial hardships due to the COVID-19 pandemic to contact the company to take advantage of a variety of payment options and alternative payment plans.

“We understand this is a stressful time for everyone,” said Abbey Frye, Kansas Gas Service director of customer service. “It’s important to us that our customers know there are several options to avoid disconnection that can be helpful for anyone having trouble paying their natural gas bill.” 

Customers can visit a dedicated web page at www.KansasGasService.com/Cares for information on energy assistance programs and other financial resources. Customers can also call 800-794-4780 to speak to customer service representatives about payment options, Monday-Friday, 7 a.m. – 7 p.m.

Frye also reminds customers that by paying what they can now will help to avoid building up a balance that will be hard to pay off later. 

“We take our commitment to deliver safe and reliable natural gas service to the homes and businesses we serve very seriously,” said Frye. “What we’re asking now is for customers to contact us so that we can do everything we can to help.”

Click here to view and download a short video clip from Abbey Frye, Kansas Gas Service director of customer service.
 

Kansas Gas Service, a division of ONE Gas, Inc., today announced that Lindsay Freeman will join the company as Regional Manager, Community Relations, effective June 1.

In her role at Kansas Gas Service, Freeman will lead a team of managers who serve as company liaisons with key area business leaders, local officials, chamber and civic associations and other community organizations throughout the state. She will be located in Topeka, Kansas.

Freeman most recently served as Director of Community Engagement at Advisors Excel, in Topeka, where she was responsible for community relations, charitable giving programs and volunteer activities. Freeman earned a Bachelor of Science degree from the University of Missouri-Kansas City in 2007.

Overland Park, KS – As many Kansans are facing new challenges due to the COVID-19 pandemic, Kansas Gas Service is encouraging customers to take advantage of the $900 million the federal government recently released to the Low-Income Energy Assistance Program (LIEAP).

LIEAP, which is a federally funded program that helps eligible households pay a portion of their home energy costs, has re-opened the application period to extend through May 29. The application extension period is targeting new applicants or residents who were denied after December 16, 2019 and want to reapply. In Kansas, the program is administered through the Kansas Department of Children and Families.

“We know that COVID-19 has brought hardships that many of our customers have never faced before, so we want to do what we can to spread the word about this important resource,” said Abbey Frye, Kansas Gas Service director of customer service.

How to Qualify

  • Applicants must be responsible for direct payment of their heating bills
  • Income eligibility requirements are set at 130% of the federal poverty level

 

Persons Living at Address

Maximum Gross Monthly Income

1

$1,354

2

$1,832

3

$2,311

4

$2,790

5

$3,269

6

$3,748

7

$4,227

8

$4,705

9

$5,184

10

$5,663

11

$6,142

12

$6,621

+1

$479 for each additional person

 

How to Apply

The level of benefit varies according to household income, number of people living in the home, type of residence, type of heating fuel and utility rates. More information is available at www.kansasgasservice.com/special-services/lieap.

Ready to Help and Here for Customers

Kansas Gas Service is suspending disconnects due to nonpayment through May 31. A variety of options to make payments or set up alternative payment plans are available to customers who are facing financial difficulties. Customers should visit www.kansasgasservice.com/cares or call 800-794-4780 to discuss alternative payment arrangements. Customer service representatives are available Monday-Friday, 7 a.m. – 7 p.m.

Additionally, the Share The Warmth program provides energy assistance to those whose immediate financial resources simply cannot cover their home-heating expenses. Find out more information at KansasGasService.com/special-services/share-the-warmth.

For the latest company actions related to COVID-19, visit: KansasGasService.com/coronavirus  or follow on Facebook and Twitter.

Overland Park, KS – Kansas Gas Service, a division of ONE Gas, Inc. (NYSE: OGS), today announced that it will present $5,000 to Rally Reno County, an effort established to provide assistance to area residents who have been impacted by the COVID-19 pandemic.

“Kansas Gas Service is committed to making our communities better places to live,” said Lauren Clary, community relations manager for Kansas Gas Service. “This is a challenging time for many residents physically, socially and economically. We’re grateful for organizations that are banding together to help every sector of our society.”

Rally Reno County is a partnership with the Reno County United Way, Hutchinson/Reno County Chamber and Hutchinson Community Foundation. When gift cards are purchased from participating local businesses, matching donations are made to the Unmet Needs Fund that provides basic essentials and shelter assistance for Reno County families affected by the pandemic.

“Rally Reno County is a unique way for us all to unite in meeting the challenges that our community members are facing,” said Hutchinson/Reno County Chamber President & CEO Debra Teufel. “This donation from Kansas Gas Service will help provide funds to the nonprofit organizations that are working every day on the frontlines to help people in need.”

Additional Help for Customers

A resources page has been created at www.kansasgasservice.com/cares for customers seeking quick access to information related to making payments and getting assistance. 

For example, the Share The Warmth program provides energy assistance to those whose immediate financial resources simply cannot cover their home-heating expenses.

“We wanted to make it easy for customers to learn of the variety of ways available to them for either paying their bill or applying for bill assistance,” said Clary. “We also included a list of available resources from the Consumer Financial Protection Bureau that may help customers and businesses during the pandemic. We encourage any customers who may have billing concerns to contact us to discuss options.”

OVERLAND PARK, KS – April 24, 2020 – Kansas Gas Service will begin replacing natural gas distribution pipelines on Washington and English Streets in the downtown area of Wichita, Kansas, starting April 27, 2020.

Kansas Gas Service is expecting work to take place Mondays through Fridays between 7:30 a.m. and 5 p.m., with occasional work on Saturdays. Company officials anticipate interruptions in traffic within the work areas and temporary lane closures possible during working hours. The projects are expected to be completed in June 2020.

“This project is a part of our regularly scheduled maintenance plan designed to benefit our customers by allowing Kansas Gas Service to continue providing reliable natural gas service,” said Dawn Tripp, manager of public relations for Kansas Gas Service. “We’ll make every effort to work as safely and quickly as possible to minimize the impact to customers and those traveling in the construction areas.”

Customers directly affected by these projects will be notified by NPL, the contractor assisting Kansas Gas Service, or by a door hanger left at their home or business. The contractors performing the work will carry photo identification badges that identify them as working on behalf of Kansas Gas Service.

Some construction projects may require natural gas service to be turned off for a minimal amount of time. Upon completion of the work, a technician will need to enter the customer’s home or business to complete the restoration of service. If the customer is not present, a door hanger will be left with a number to call to request a service turn-on.

While COVID-19 safety precautions are in place, please allow appropriate social distance while our technicians are working, which may include temporarily relocating to another area in the home or business.

If digging is required on the customer’s premises, workers will restore the area to its original condition once work is complete.

Visit www.KansasGasService.com and click on “Customer Resources” then “Construction Projects” for more details and a map.

OVERLAND PARK, KS – Kansas Gas Service is urging contractors to exercise enhanced vigilance to ensure safe digging. 

“We are asking for the public’s help to help ensure everyone follows safe digging guidelines,” says Tony VanSchuyver, director of operations, Kansas Gas Service. “Excavation done without having lines marked can lead to outages that are easily avoided with a call to 811.”

During the COVID-19 pandemic, damage to pipelines due to excavation could result in lengthy outages for residents sheltering in place or working from home. Utilities, following the CDC guidelines, want to avoid unnecessary personal contact for local emergency responders, their employees and customers during this period of physical distancing – a goal that becomes more difficult if technicians are required to re-light customers’ appliances after an avoidable excavation damage. In addition, under certain circumstances, technicians may not be able to go into a home or business to restore gas service during this time.

Underground utility lines can be anywhere, including residential yards, sidewalks, driveways, streets, rights-of-way, fields, creeks and other water crossings.

This brief, one-minute video video reiterates the need for vigilance and calling 811 before starting any digging project.

To help excavators avoid damage to underground lines and promote awareness, Kansas Gas Service has created a dedicated web page (KansasGasService.com/excavators) which includes videos, resources, damage prevention laws and safe digging tips.

Kansas Gas Service offers the following five safe digging tips:

  • Call 811
    Call 811 or submit a request online (kansasonecall.com) before your excavation at least two full business days before the project starts.
  • Verify the Marks Are Fresh and Complete
    Ensure the markings are not from someone else’s work or a previous project. Verify all utilities have marked their lines and wait for confirmation that marks are complete.
  • Respect the Tolerance Zone
    The tolerance zone is the area located 24 inches on either side of the pipeline. Respect the tolerance zone by using only non-mechanized equipment to ensure a safe dig.
  • Dig within the Project Area
    By calling 811, the project area can be defined and helps ensure digging occurs within that zone.
  • Smell Gas, Act Fast!
    Make sure to leave the area immediately then call 911 and Kansas Gas Service at 888-482-4950 if there is a smell of gas. 
Overland Park, KS – April 10, 2020 – ONE Gas, Inc. (NYSE: OGS) today announced that its Kansas Gas Service division will present $70,000 in ONE Gas Foundation grants to nonprofit organizations around the state to provide emergency relief assistance to residents who are directly impacted by COVID-19.

The grants will go to Topeka Community Foundation, United Way of Greater Kansas City, Wichita Community Foundation and Greater Manhattan Community Foundation.

“Kansas Gas Service is committed to making our communities better places to live,” said Amber Oetting, regional community relations manager for Kansas Gas Service. “As your neighbors, we know that Topekan’s have an unmistakable resilience and will triumph again; just as we have in times of uncertainty in the past. We are grateful for the work of those organizations helping families and we’re honored to support those impacted as events continue to evolve.”

Topeka Community Foundation President Marsha Pope states the donation from Kansas Gas Service couldn’t have come at a better time. “The need for assistance during this COVID-19 crisis is unprecedented and pulling heavily on the resources of all nonprofit organizations. One hundred percent of this donation will go to our Live, Work & Give Fund that supports work being done to help those in our community who need it the most.”

The Live, Work & Grive Fund is designed to assist nonprofit organizations in Shawnee County that are addressing immediate relief efforts as a result of COVID-19 quarantine measures through providing direct basic needs services.

Additional Help for Customers
Kansas Gas Service has also extended its suspension of disconnects due to nonpayment through May 1 to lessen any financial hardship from the (COVID-19) pandemic. A new resources page has been created at www.KansasGasService.com/cares for customers seeking quick access to information related to making payments and getting assistance.

For example, the Share The Warmth program provides energy assistance to those whose immediate financial resources simply cannot cover their home-heating expenses.

“We wanted to make it easy for customers to learn of the variety of ways available to them for either paying their bill or applying for bill assistance,” said Dawn Tripp, public relations manager for Kansas Gas Service. “We also included a list of available resources from the Consumer Financial Protection Bureau that may help customers and businesses during the pandemic.”

Overland Park, KS – April 3, 2020 – April is Safe Digging Month, and now more than ever, it is especially important to dig safely and responsibly. To enhance awareness this year, Kansas Gas Service created a dedicated website BeADigHeroKansas.com that includes a new educational video, an interactive digging quiz and valuable safe digging practices.

In the campaign this year, Kansas Gas Service is focused on continued education of the allowable tolerance zone for excavation, why and how to call 811 to have underground lines marked and what the color of each flag represents.

“Given the current COVID-19 shelter-in-place situation, we prefer any non-essential digging projects be postponed to help protect all critical infrastructure, including natural gas, water, sewer and internet,” said Dawn Tripp, Public Relations Manager, Kansas Gas Service. “Contractors who come into contact with a natural gas line risk injuries and large-scale outages.”

“While we are requesting businesses and large construction projects to hold off on any non-essential digging and excavation, we also understand people will be looking to spend time on yard projects as they follow ‘safer-at-home’ guidance to prevent the spread of COVID-19,” said Tripp.  “Celebrating April as Safe Digging Month is a good reminder for everyone.”

With current COVID-19 safety precautions in place, if a line is damaged, Kansas Gas Service may not be able to enter a home or business to restore gas service to customers.

As a reminder, everyone whose project disturbs the ground needs to call 811 at least 48 hours before starting a project. The underground utility lines within the designated project area will get marked with flags and/or paint at no cost to the home or business owner.

Learn more at BeADigHeroKansas.com.

If you can postpone your digging projects, we can help prepare you for a safe and successful project through our interactive Be A Dig Hero campaign that includes:

  • An entertaining, animated video that illustrates the lives of underground pipes.
  • An online quiz to test your knowledge before starting your digging project.
  • An overview of what the various flag colors posted on the ground represent.
  • Safe digging coloring sheets to keep your kids busy.

 

 

Overland Park, KS – March 20, 2020 – During this rapidly evolving Coronavirus (COVID-19) pandemic, we want to reassure our customers that their safety and reliance on receiving natural gas at their homes and businesses remains a top priority as does the health of employees.

It is standard practice for Kansas Gas Service to ask every day: “Are we being careful and keeping safety top of mind?” 

Today, the Coronavirus (COVID-19) has added a critical need for safeguarding against the spread of the virus in the community. Companies have a responsibility to do everything they can to limit the virus’ spread and help “flatten the curve.”

Safety First
Because of the nature of their job, field employees can play an important role in helping to protect each other and customers from the virus.  Kansas Gas Service has heeded the local, state, and federal governments’ recommendations of social distancing and implemented proactive, precautionary measures. Before being dispatched or entering a customer’s home or business, additional questions may be asked to protect the health and safety of our customers and employees. 

Maintaining Quality Service
These additional precautions will not change the company’s commitment to providing customers with high quality service. Rather, Kansas Gas Service views these efforts as another way to put safety first. As we seek to protect our customers and employees, in limited circumstances, customers may experience delays.

Continuing to Respond to Emergencies
As always, if you smell natural gas or have a natural gas emergency, you should leave the area immediately, then call 911 and us at 888-482-4950.

Keeping Customers Informed
To help keep customers informed as the coronavirus pandemic changes, Kansas Gas Service created a dedicated web page (KansasGasService.com/coronavirus) that is updated regularly with information on the company’s actions related to the coronavirus. Customers are also encouraged to follow Kansas Gas Service on Facebook and Twitter
 
Overland Park, KS – March 17, 2020 – During this rapidly evolving Coronavirus (COVID-19) pandemic, we want to reassure our customers that their safety and reliance on receiving natural gas at their homes and businesses remains our top priority. 

A Committed Team Focused on Customers 
Our employees are steadfast in their commitment to safety, providing customers with the high-quality service they deserve. We will continue to take proactive, precautionary measures to protect our employees, which includes asking customers additional questions before technicians are dispatched to their homes or businesses. As we seek to protect our customers and employees, in limited circumstances, customers may experience delays.

Ready to Help and Here for Customers
In order to lessen any financial hardship the Coronavirus (COVID-19) pandemic may have on our customers, we are temporarily suspending disconnects due to nonpayment through April 15. We offer a variety of options to make payments or set up alternative payment plans. If you are facing financial difficulties, please contact us to discuss short-term payment extensions and long-term payment assistance.

Self-service phone system at 800-794-4780.
Customer service representatives available Monday-Friday, 7 am - 7 pm.

The Share The Warmth program also provides energy assistance to those whose immediate financial resources simply cannot cover their home-heating expenses.  Find out more information at KansasGasService.com/special-services/share-the-warmth.

Continuing to Respond to Emergencies.
Throughout this pandemic, our teams remain hard at work. If you lose gas service or have an emergency, you can report it to us by calling 888-482-4950 at any time. For updates and other important information, you can also follow us on Facebook and Twitter

Lastly, we’ve set up a dedicated web page (KansasGasService.com/coronavirus) where you can find all the latest updates we have on our actions related to the Coronavirus (COVID). 
 

OVERLAND PARK, Kan. – January 27 – Kansas Gas Service is planning a series of improvement projects in Wichita. This work will provide for continued safe, reliable natural gas service.

Project areas and estimated construction dates include:

  • Central and Bluff (mid-February)
  • Douglas and Waco (mid-February)
  • Douglas and Washington (March)
  • Seneca and MacArthur (June)
  • Lincoln and Oliver (July)
  • Washington and English (August)

Construction dates may vary based on weather, the size of the project and other situations that may arise. The work will take place Monday through Friday between 7:30 a.m. and 5 p.m., with occasional work on Saturdays until the project is completed. Traffic interruptions, including temporary lane closures, are possible.

“This project is a part of our regularly scheduled maintenance plan designed to benefit our customers by allowing Kansas Gas Service to continue providing reliable natural gas service,” said Amber Oetting, manager of community relations for Kansas Gas Service. “We’ll make every effort to work as safely and quickly as possible to minimize the impact to our customers and those traveling in the area.”

Customers directly affected by these projects will be notified by NPL, the contractor assisting Kansas Gas Service, or by a door hanger. The contractors performing the work will carry photo identification badges that show they are working on behalf of Kansas Gas Service.

Some construction projects may require natural gas service to be turned off for a minimal amount of time. Upon completion of the work, a technician will need to enter the customer’s home or business to complete the restoration of service (an adult 18 years or older will need to be home).

Visit www.KansasGasService.com and click on “Customer Resources” then “Construction Projects” for more details

As a reminder, if you are planning a project of your own, know what’s below. Call 811 at least two full business days before starting your project. It’s a free call designed to keep communities safe by locating buried utility lines so that they can be avoided during excavation.


About Kansas Gas Service

Kansas Gas Service provides safe, clean and reliable natural gas to more than 635,000 customers in 360 communities in Kansas. We are the largest natural gas distributor in the state, in terms of customers.

We are a division of ONE Gas, Inc. (NYSE: OGS), a stand-alone, 100 percent regulated, publicly traded natural gas utility that trades on the New York Stock Exchange under the symbol “OGS.” ONE Gas is included in the S&P MidCap 400 Index, and is one of the largest natural gas utilities in the United States.

For more information, visit the websites at KansasGasService.com or www.onegas.com.

For the latest news about Kansas Gas Service, follow us on Twitter @KansasGas or Like Us on Facebook at Facebook.com/KansasGasService.

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To report a natural gas odor or emergency, leave the area immediately and then call 911 and 888-482-4950.