Call 811 Before You Dig

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To prevent injury, damage, and service outages, it’s important that all underground utility lines be identified before any digging project begins. Whether you’re planting a tree, tilling soil, installing a deck or sprinkler system, or setting fence posts, always remember to call 811 at least two full business days before you plan to dig to allow all utility line locations to be marked. 

Anyone who is planning a project that involves digging should always call 811 before they dig. This free service ensures your safety. 

Kansas 811 System 

One phone call to 811 from anywhere in Kansas will route your call to Kansas 811, which will alert owners of pipelines, telecommunication cables and power lines to mark their buried assets within two full business days of the request. There’s no charge to you for this service.  

You can submit a ticket to Kansas 811 by dialing 811 on your phone, or visiting them online at  

Requests usually take less than five minutes, but remember that you must call at least two full business days before starting your project to give utility companies enough time to mark their assets. 

Here’s What Happens After You Call 811: 

  1. Operators with underground facilities near your planned excavation are notified by Kansas 811. This includes natural gas and power utilities, communications companies, cities and towns. 
  2. Operator crews or their subcontractors mark their underground facilities with spray paint or flags, or they tell you that they have no lines in the area. 
  3. Be sure to check your ticket before digging to ensure that all utilities have been notified. 
  4. You can recognize the type of line marking by using the following color code: 

811 marker

A full explanation of state laws and instructions for web-based ticket requests is available on the Kansas 811 website

It’s All About Your Safety 

When planning your landscaping projects, avoid planting trees or large shrubs within 3 feet of your gas meter. As the tree grows, it can exert forces on your meter setting which could result in damage to the gas pipeline facilities. 

You can help enforce safety laws, by shutting down any contractors you are using who do not use the Kansas 811 system. The contractor or excavator that is performing the work is required to call 811 prior to starting their job. If your contractor starts digging before you see any paint or flags in your yard, ask them to stop until they’ve called 811. By stopping the excavation work, you will be avoiding potential safety risks and protecting your own property by preventing damage to natural gas, electric, water and communication facilities


To report a natural gas odor or emergency, leave the area immediately and then call 911 and 888-482-4950.