Contact Customer Service

Customer Service 

For customer service:
Toll-free 1-800-794-4780
Monday - Friday, 7 a.m. to 7 p.m. (closed Saturday and Sunday)
Automated Customer Service available 24 hours a day, 365 days a year

Emergency Service Only:
To report a natural gas leak, fire or explosion, call toll-free 1-888-482-4950
24 hours a day including holidays and weekends


Telecommunication Devices for the Deaf Kansas Relay:
Toll-free 1-800-766-3777

Mail correspondence to:
Kansas Gas Service
P.O. Box 3535
Topeka, KS 66601-3535

Mail payments to:
Kansas Gas Service
P.O. Box 219046
Kansas City, MO 64121-9046

Kansas Corporation Commission Complaint Procedures:
Kansas Gas Service conducts business under regulations established by the Kansas Corporation Commission (KCC). If there is a concern we cannot resolve, the KCC has informal and formal procedures for resolving complaints. The informal procedure may be initiated by contacting the Office of Public Affairs and Consumer Protection. The formal complaint procedure requires processing and filing under KCC administrative rules.

Please visit  for more information about formal and informal complaint procedures, or contact:

Kansas Corporation Commission
Office of Public and Consumer Protection
1500 S.W. Arrowhead
Topeka, KS 66604-4027

Report a Leak or Emergency

To report a natural gas leak or emergency, please call:
(888) 482-4950.