How to Reach Us
Emergency Service Only:
To report a natural gas odor or emergency leave the area immediately and then call 911 and 888-482-4950.
24 hours a day including holidays and weekends.
To Reach Our Customer Service Line:
Customer Service Center Hours:
Monday - Friday, 7:00 a.m. to 7:00 p.m. CT (closed Saturday and Sunday)
Automated Customer Service available 24 hours a day, 365 days a year
Telecommunication Devices for the Deaf Kansas Relay:
Mail payment or correspondence to:
Kansas Gas Service
P.O. Box 219046
Kansas City, MO 64121-9046
Kansas Corporation Commission Complaint Procedures:
Kansas Gas Service conducts business under regulations established by the Kansas Corporation Commission (KCC). If there is a concern we cannot resolve, the KCC has informal and formal procedures for resolving complaints. The informal procedure may be initiated by contacting the Office of Public Affairs and Consumer Protection. The formal complaint procedure requires processing and filing under KCC administrative rules.
Please visit http://www.kcc.state.ks.us/pi/complaints.htm for more information about formal and informal complaint procedures, or contact:
Kansas Corporation Commission
Office of Public and Consumer Protection
1500 S.W. Arrowhead
Topeka, KS 66604-4027