How to Reach Us

Emergency Service Only:
To report a natural gas odor or emergency leave the area immediately and then call 911 and 888-482-4950.
24 hours a day including holidays and weekends.

To Reach Our Customer Service Line:
Toll-free 800-794-4780

Customer Service Center Hours:
Monday - Friday, 7:00 a.m. to 7:00 p.m. CT (closed Saturday and Sunday)

Automated Customer Service available 24 hours a day, 365 days a year

Email:
Customer Service

Fax:
785-575-8547
866-643-1390

Telecommunication Devices for the Deaf Kansas Relay:
Toll-free 800-766-3777

Mail payment or correspondence to:
Kansas Gas Service
P.O. Box 219046
Kansas City, MO 64121-9046

Kansas Corporation Commission Complaint Procedures:
Kansas Gas Service conducts business under regulations established by the Kansas Corporation Commission (KCC). If there is a concern we cannot resolve, the KCC has informal and formal procedures for resolving complaints. The informal procedure may be initiated by contacting the Office of Public Affairs and Consumer Protection. The formal complaint procedure requires processing and filing under KCC administrative rules.

Please visit http://www.kcc.state.ks.us/pi/complaints.htm for more information about formal and informal complaint procedures, or contact:

Kansas Corporation Commission
Office of Public and Consumer Protection
1500 S.W. Arrowhead
Topeka, KS 66604-4027

Public.affairs@kcc.ks.gov

800-662-0027

 


To report a natural gas odor or emergency, leave the area immediately and then call 911 and 888-482-4950.