Payment Arrangements
During the Non-Cold Weather Rule period (April 1 through October 31), some (not all) residential customers may qualify for a long-term payment arrangement.
If you are a residential customer, you qualify for payment arrangements during the Cold Weather Rule period (November 1 through March 31).
To prevent service interruptions when the temperature is 35 degrees or above, or to have service restored regardless of temperature, you must comply with the following conditions:
1. Inform the utility if you are unable to pay the bill in full;
2. Provide the utility with sufficient information to enter into a monthly payment agreement;
3. Pay 1/12th of the total account balance, including:
- all disconnection or reconnection fees, plus any required deposit installment;
- enter into an 11-month payment plan to pay the remainder of the account balance, plus the current bill. You may select the Equal Payment Plan for current and future consumption.
4. Apply for federal, state, and local energy assistance funds.
For more information contact Customer Service.